FAQ

 

1. Q: Are you trading company or manufacturer?
A:We are a manufacturer, our factory is located in Shenzhen, China. We are welcome for your visiting.

2. Q:Is the price fixed?
A: No,the more quantity you need,the more discount I give to you.

3. Q: What's the MOQ and if can send sample to have a test?
A: All of our products' MOQ is 1pcs, and welcome to take a sample to test first.


4. Q: What is the delivery time?
A: Normally we have in stock.. And will send the goods to you within 24hours. But if your order is bigger, we will send goods to you within 40-60 days.


5. Q: Can I print our brand / logo on the product / packaging?
A: Yes, we accept OEM&ODM, please send us your artwork, printing charge is subject to the order quantity.

6. Q: What kinds of certificates do you have?
A: All of our products are be tested by professional Testing Organization, and have CE, ROHS, FCC certificate.

7. Q: What warranty do you provide?
A: Free one year warranty& lifetime maintenance support.

8. Q: Whether your brand is guaranteed ?
A: Yes. Once the returning rate exceeds 5%, this part of product will be reclaimed or replaced. Any costs due to this action will be on our expense.

9.Q: Is there a golden colored version?
A: No, so far there is no golden colored version.

10.Q: Can I disable the unlocking door function with fingerprints overnight to have it working only during the day? It would be for patients use.
A: Unfortunately, you would have to manually disable it and re-enable it every day. It can not be programmed to do that automatically.